Personal Data and Privacy Statement
This policy applies to SkillsHQ Academy Pte Ltd and its associated/affiliated businesses, and outlines our obligations and practices in the handling of the Personal Data we collect and hold about our customers, prospects, vendors, suppliers, partners, and all others who come into contact with us and our related companies, across all touch points of our business operations, including those seeking employment with us.
Generally, we collect Personal Data from customers, prospective customers, suppliers, etc. for purposes relating to the products and services we offer or require, or in assessing your suitability for employment with us. These purposes include, but are not limited to:
In providing you with a product or service, we may sometimes need to disclose your Personal Data to others. It is generally not our policy to disclose your Personal Data to external organisations unless we have your consent &/or are required to disclose your Personal Data as required in the normal course and scope of our business in the provision of our services to you, &/or for contractual, legal and regulatory requirements. Some examples of the types of external organisations we may need to disclose information to in the course of providing a product or service are:
From time to time, we may contact you via mail, electronic-mail, telephone (call or SMS-Text) or facsimile, to inform about our products and services, or about special offers and promotions that we think may be of interest to you. You can let us know at any time if you no longer wish to receive marketing material (by contacting us at the details below) and we will remove your details from our direct marketing database. We will not disclose your Personal Data to external organisations outside SkillsHQ Academy and its associated/affiliated businesses for the purposes of allowing them to directly market their products and services unless expressly authorised by you.
The Do Not Call (DNC) Registry prohibits the sending of unsolicited telemarketing messages (“specified messages”) to Singapore telephone numbers through voice calls, text or fax messages registered on the DNC Registers unless the organization sending the messages to have the user’s/subscriber’s clear and unambiguous consent in written or other accessible forms. In compliance with the DNC Registry provisions, SkillsHQ Academy and its associated/affiliated businesses will not send specified messages to telephone or facsimile numbers that appear on the DNC Registry unless the user/subscriber has given us clear and unambiguous consent to do so. If you have given us such consent, we will continue to send you specified messages until you advise us in writing (contact details below) that you wish to withdraw the consent. SkillsHQ Academy and its associated/affiliated businesses will continue to contact you at the telephone or facsimile number/s you have provided us in the limited circumstances allowed under the DNC Registry even if these telephone or facsimile number/s are registered with the DNC. You may, however, advise us in writing should you wish not to be contacted by us at your telephone or facsimile number(s) for any given purpose or all purposes. Please be informed that we will still contact you via the most effective and efficient mode where required by law.
Should you wish to withdraw your consent for us to send you sales and marketing information via a specific mode or all modes of communications (e.g., mail, email, telephone calls, SMS-Text), please notify us in writing to our contact details below. We may require up to 4 weeks, upon receipt of your request, for the change to take effect. Whilst we respect your decision to withhold and/or withdraw your consent, you may wish to know that should we not have the appropriate consent to contact you in the mode we might develop for the sales and marketing information, customer care support and all other purposes for our customers, we might not be able to accord you the full extent of the personalized and comprehensive customer experience we had designed to serve you – e.g., invitation to SkillsHQ Academy courses, events, and offers, among others.
We rely on the Personal Data we hold in conducting our business. Therefore, it is very important that the Personal Data we hold is accurate, complete and up-to-date. We will do our best to ensure that the Personal Data we hold is accurate, complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask you to tell us if there are any changes to your Personal Data. If you find that the Personal Data we hold about you is incorrect, please contact us immediately, and we will correct it.
You can access most of the Personal Data we hold about you by contacting us formally through the contact details indicated below. We will require a formal written request from you to our Data Privacy Officer (details below). An administrative fee will be charged to you to cover the reasonable cost of retrieving the information and supplying it to you. Access to Personal Data may be refused in a number of circumstances, such as where the Personal Data relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict your access, we will explain why as required by applicable laws.
Security of Personal Data is important to us, and we take all reasonable precautions to protect Personal Data from misuse, loss, unauthorised access, modification or disclosure. Some of the ways we protect Personal Data include:
We will retain your Personal Data for a reasonable period for the purposes, or as required by law.
When visiting our sites, you will not be required to provide us with any Personal Data unless you request information about our product or service, or respond to a contest or promotion, or provide feedback. In which case, we will ask you to provide contact details along with other information required to respond to your request or allow you to enter the contest or promotion.
The Personal Data and information provided may also be retained for product planning purposes, and we may use your Personal Data to contact you for direct marketing purposes where your consent was given.
If you send us an email containing your Personal Data, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our Internet host for maintenance and fault detection purposes. We may also monitor email for legal compliance purposes. Although we take steps to protect Personal data and information sent by e-mail, e-mail is not a secure method of communication, and if you are concerned about sending your Personal Data to us in this manner, you may prefer to contact us by any of the other means set out below.
If you believe that the privacy of your Personal Data has been compromised, please contact us, and we will take the relevant steps to address your concerns.
You agree to respect to other users' personal information that you obtain through the Site or through any of our Site-related communication or transaction. In addition, under no circumstances will you disclose personal information about another user to any third party without our consent and the consent of such other user after adequate disclosure. Please note that law enforcement personnel and other rights holders are given different rights with respect to information they access. Our users and we do not tolerate spam.
If you are under the age of 18 years you are not eligible to use our services or purchase any products online. SkillsHQ Academy and its associated/affiliated businesses do not solicit any personal information from minors, and we request that minors do not submit any personal information to us online. If you are under the age of 18 years, you may only surf the Site only if you have obtained consent from your parents/legal guardian or if you are under the supervision of your parent or legal guardian.
Our website may contain links to other websites which are owned or operated by third parties independent of SkillsHQ Academy and its associated/affiliated businesses including websites owned or operated by SkillsHQ Academy and its associated/affiliated businesses dealers and by our service providers. Those websites should contain their own privacy statements, and their owners or operators are responsible for informing you about their security and privacy practices. SkillsHQ Academy and its associated/affiliated businesses will not be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions. In addition, if you are linked to our websites from a third-party website, SkillsHQ Academy and its associated/affiliated businesses cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
8 BOON LAY WAY, #05-15,
TRADEHUB 21, SINGAPORE 609964